Author: Sandra Roosna


  • Human & AI Blend: How Modern Chatbots are Powering Ecommerce Sales in 2025

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder You’re scrolling through your favorite online store late at night. You have a product in your cart, but there’s one question that’s bugging you… like “Does this come in my size” or can…

  • The Secret to Boost Customer Experience with AI and Human Interaction in Chatbots

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Picture this: You’re having a small or big issue or one question about your order. By the time you finally speak to a human agent, your patience is gone, and your mood isn’t…

  • AI in customer service: New-Gen tools are changing the way businesses support customers

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Customer service used to mean frustrating chatbots, long wait times, repetitive questions, and support teams. Often struggling to keep up during busy hours, website technical issues or campaigns.  If you receive a quick…

  • Customer Service KPIs That Actually Matter: How to Measure them?

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder As someone who’s spent years in customer service and technology, I’ve noticed a common trap: leaders track too much or too little, but improve nothing. The data does not give clear signals. It…

  • Why Outsourcing Website Chat Support Could Be the Smartest Growth Hack You’ll Make

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Running a company in today’s digital-first economy is both exciting and demanding. Opportunities are everywhere — new markets, global audiences, and customers ready to buy online.  But there’s also a hidden challenge that…

  • Live Chat vs. Chatbots: What Today’s Businesses Really Need to Succeed

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Running a business in the modern world of e-commerce you must acknowledge that customers expect immediate answers 24/7, personalized service, and human-like interaction. No matter language or day of week. For many leaders…

  • 15 Marketing Secrets Behind the Most Successful Beauty e-Stores

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder The beauty industry has always been built on aspiration, but selling beauty online is not as glamorous as it sounds. With endless competition and customers who are more skeptical than ever, running a…