Author: Sandra Roosna


  • AI Support for Shopping Centres: Ülemiste & T1 Tallinn

    CUSTOMER SUPPORT IN SHOPPING CENTRES · Askly Case Study AI support for shopping centres is solving one of retail’s most persistent problems: visitors who expect a fast answer in their own language, at any hour. Ülemiste Centre and T1 Tallinn — two of Tallinn’s largest shopping centres — faced a constant flow of questions across…

  • How Wagenküll Automates 91% of Guest Questions

    CUSTOMER SUPPORT IN HOSPITALITY · Askly Case Study AI customer support for hotels transforms the guest experience — and Wagenküll Castle & Resort proves how fast the impact shows up. The best hotel experience starts long before check-in. After bringing in Askly, 91% of all guest questions are now handled automatically — around the clock,…

  • AI Customer Support for Auto Parts — 100+ Countries, Zero Extra Hires

    CUSTOMER SUPPORT IN AUTO PARTS · Askly Case Study AI customer support for auto parts businesses is no longer a nice-to-have — when your buyers speak 100 different languages and need a specific component fast, it is the difference between a closed deal and a lost one. BusTruckParts, one of the world’s largest suppliers of…

  • C&C Estonia: Trust Built Into Customer Support

    CUSTOMER SUPPORT IN TECHNOLOGY · Askly Case Study AI support for tech retail demands a higher standard — and so do Apple customers. C&C Estonia, an Apple Premium Partner, is a business where customer expectations arrive at the door already set high. Under Rainer Ross, the team held one clear principle: a customer should never…

  • Klick Moved 80% of Customer Interactions to Askly

    CUSTOMER SUPPORT IN E-COMMERCE · Askly Case Study AI customer support for e-commerce is no longer a future promise — it is already running inside Estonia’s leading electronics retailer. Klick Eesti AS replaced Zendesk with Askly and transformed its entire e-commerce customer support operation. Today, 80% of all customer communication happens via Askly chat —…

  • Confido Automates 72% of Patient Inquiries with AI

    CUSTOMER SUPPORT IN HEALTHCARE · Askly Case Study · 2025 AI customer support in healthcare is proving to be the missing piece for providers struggling with patient communication — and Confido’s results show exactly why. Healthcare providers face a quiet crisis: websites packed with information, yet patients still can’t find answers fast enough. Confido, one…

  • Using AI in customer service and sales

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder How to Implement a Customer-Friendly AI Assistant Use your website content as input Adding Questions and Answers Adding Documents Updating and Editing Responses Full-Service AI Assistant AI Responses for Facebook and Instagram DMs…

  • Tehisaru kasutamine klienditoe ja müügitöö automatiseerimisel

    Askly Navigation Toode ▾ AI assistent Vestlusaken Hinnakiri Meist Juhendid Blogi Logi sisse Alusta Kohe Sandra Roosna Askly CEO & Founder Kuidas juurutada kliendisõbralik AI-assistent Kodulehe sisu kasutamine Küsimuste ja vastuste lisamine Dokumentide lisamine Täiendamine ja vastuste muutmine Täisteenusega AI-Assistent FB ja IG otsesõnumitele vastused AI abil Automatiseerimise osakaal AI-assistendi hinnakiri Kokkuvõtte Täna enam ei…

  • Why New-Gen Chatbots are essential for Businesses in 2025: Revolutionizing Customer Experience

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Nowadays customers are not ready to wait hours or days for the reply. The new generation AI-powered bot are nothing like old school chatbots.  100% human-like, offering help within seconds. Every interaction with…

  • The Modern Chatbot Revolution in E-commerce: Enhancing CX and Driving Growth

    Askly Navigation Product ▾ Live chat AI chat Pricing About Tutorials Blog Log in Try now Sandra Roosna Askly CEO & Founder Shopping online today looks nothing like it did five years ago. Back then, you’d scroll endlessly, add to cart, hit checkout… and if you had a question, you’d either hunt for a support…